Privacy Policy

Introduction

Information We Collect

We collect information in a few different ways so we can serve you well and help you get on the road:

• Contact information you provide — such as your name, email address, phone number, and shipping or delivery location (city, state, and ZIP code) when you contact us, request a quote, reserve a unit, or ask about an RV.
• Financing and pre-qualification details — when you choose to pre-qualify or apply for financing, you may share information such as your address, employment, income range, and similar financial details. Our soft pre-qualification is designed to have no impact on your credit.
• Order and transaction information — the vehicle you are interested in, your down payment, delivery preferences, and communications related to your purchase.
• Site usage and device data — such as pages viewed, links clicked, browser and device type, approximate location, and referral source, collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, provide quotes, and answer questions about our inventory.
• Process pre-qualification and financing requests through our lending partners.
• Coordinate door-to-door delivery and calculate shipping based on your location.
• Complete your order, arrange payment, and keep you updated on its status.
• Improve our website, understand how it is used, and enhance your experience.
• Send you service updates and, where permitted, relevant offers you can opt out of at any time.
• Comply with legal obligations and protect against fraud or misuse.

We do not sell your personal information.

How We Share Your Information

We share information only as needed to provide the services you request, and only with parties bound to protect it:

• Lending and financing partners — when you request pre-qualification or financing, so they can evaluate your application and present terms.
• Transport and delivery partners — to schedule and complete fully insured, door-to-door delivery of your RV.
• Service providers — vendors who support our website, payment processing, analytics, and customer communications.
• Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of Caravan AVM, our customers, or others.

These partners are permitted to use your information only to perform the service requested and are required to keep it confidential.

Cookies & Analytics

Data Security

Your Rights & Choices

You have choices about your information:

• Access and update — you may ask us to review or correct the personal information we hold about you.
• Deletion — you may request that we delete your personal information, subject to legal and recordkeeping requirements.
• Opt out — you may unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
• Cookies — you may adjust your browser settings to limit or block cookies.

To exercise any of these rights, contact us using the details below.

Children's Privacy

Third-Party Links

Changes to This Policy

Contact Us